Color Referee labels are created outside the "Artboard"; how do I print them without changing the Artboard size?
While you're in the Print dialog box; look for the Option area called "Setup" (click that name); now look for the option called "Crop Artwork To:", change that to "Artboard Bounding Box", you can then print your callouts.



What is Priority support?
By paying for Priority Support you receive:
- 12 months of technical product support, where you will be placed at the top of our
support queue for answering questions.
- Beta preview copies of all releases.
- ALL upgrades free of charge, including full version upgrades for 12 months.

What platform do you support?
Macintosh OSX and Windows XP.

If I’m a student or teacher how do I purchase the education edition?
You must first fax your phone#, student ID and class schedule to 925-871-4090 and we will contact you to process your order.


Do you have more software titles?
We are currently working on new software titles, please check back frequently.

Why does my license come up as xxxx-xxxx-xxxx-1234
We only show you the last four digits of your license to assist your IT dept.

I lost my license number, what should I do?
Send us an email to sales@x1color.com

Specific Adobe Illustrator and Color Referee Questions

When a callout is created it’s located way off the page, what happened?
You need to reset the ruler origin point. Make sure your rulers are showing. Click on the point where the rules meet in the upper left corner. Double click that area: now when you create a callout it will be located adjacent to the artboard.

I am having trouble calling-out an object .. any ideas?
Make sure the object is not locked.
Check your AI General preference and make sure “Object Selection by Path Only” is NOT checked.

I am having trouble calling-out text.. any ideas?
Make sure the text is not locked.
Check your AI Type & Auto Tracing Preference and make sure “Text Selection by Path Only” is NOT checked.

What are the limits of the demo version?
The demo version of Color Referee has all the features of our licensed version, but it will
only give three callouts for each session that you launch Adobe Illustrator.

Why are “Blends” labeled as “Symbol Plug-in Art”
This is a known issue as Adobe refers to a blend object as Symbol Plug-in Art. We are working with Adobe and this should be resolved soon so please stay tuned for updates.

Why is a “Graphic Style” not called-out correctly?
A Graphic Style is a script running within illustrator that creates different objects to achieve a desired effect. To read the values just select the Object Menu > Expand Appearance; you now will be able to read each object that created the graphic style.

Why are Brushes not called-out correctly?
This is a known issue and we are working with Adobe to resolve this, we expect a fix in our next update, so please stay tuned.